Welcome: Serverpcdirect

Frequently Asked Questions

1. What products does ServerPCDirect offer?

ServerPCDirect specializes in server hardware and professional PC components.

Our main product categories include:

Server Chassis

Rackmount Server Chassis

Server Power Supplies

Redundant Power Supplies

Server Cooling Fans

Server Cables & Power Cables

PC Cases

PC Power Supplies

PC Cooling Fans

PC Cables & Accessories

Server hardware is our core product category, while our PC hardware range provides additional solutions for workstations, 

gaming PCs, custom builds and other computing applications.

2. Do you specialize in server hardware?

Yes. Server hardware is the core of our business.

We focus on providing hardware for server builders, system integrators, IT companies, resellers, distributors, businesses

and professional users.

Our product range is continuously expanding to meet different server-building and infrastructure requirements.

3. How can I check whether a product is compatible with my system?

Compatibility is extremely important when purchasing server hardware.

Before placing an order, we recommend checking:

Chassis size

Motherboard form factor

PSU specifications

Fan size and connector

Cable type and connector

Drive compatibility

Rack size and mounting requirements

If you are unsure, contact our team before ordering and provide your system specifications or requirements. 

We will help you identify the appropriate product.

4. Can I purchase server hardware in bulk?

Yes. We welcome bulk and wholesale orders.

ServerPCDirect works with:

Distributors · Resellers · System Integrators · IT Companies · Server Builders · Businesses · Data Center Projects

For larger quantities, please contact us for wholesale pricing and customized solutions.

5. Do you support OEM or custom orders?

Yes. Depending on the product, we may support OEM, ODM, branding and product customization.

Customization options may include:

Product branding

Packaging

Labels

Product specifications

Connectors

Cables

Product configuration

Please contact us with your requirements so we can confirm what customization options are available for your project.

6. Can I order a sample before placing a bulk order?

Yes.For selected products, customers can purchase samples or small quantities before committing to a larger order.

This is especially recommended for distributors, resellers and system integrators who need to verify compatibility, 

quality and performance before placing a larger order.

7. Do you have products in stock?

Stock availability varies by product and quantity.

Some products may be available for immediate shipment, while other products may require production or preparation.

Please contact us to confirm current inventory and lead time before placing a large order.

8. Can you help me build a complete server hardware solution?

Yes.If you are building or upgrading a server system, you can provide us with your requirements, such as:

Motherboard

CPU

GPU

Storage

PSU

Chassis

Cooling requirements

Rack size

Number of systems

Our team can help you select compatible hardware components according to your requirements.

9. Do you ship internationally?

Yes. ServerPCDirect serves customers in international markets.

Shipping options and delivery times depend on:

Destination country

Product type

Order quantity

Package size and weight

Shipping method

For bulk orders, we can discuss the most suitable shipping solution based on your project requirements.

10. How long does delivery take?

Delivery time depends on the product, destination and shipping method.

Before shipment, we will provide the available shipping options and estimated delivery time.

For large or customized orders, the lead time will be confirmed separately based on the order specifications.

11. Can you provide technical specifications before I order?

Yes.We can provide available product information such as:

Dimensions

Weight

Power specifications

Connector types

Fan specifications

Supported form factors

Product interfaces

Packaging information

If you need a specific specification that is not listed on the product page, please contact us.

12. What if I am not sure which power supply or fan I need?

No problem.

Send us your existing hardware model, required power, connector type, dimensions or photos, and our team can

help you determine which product is suitable.

We strongly recommend confirming compatibility before purchasing server power supplies, fans and cables.

13. Do you offer after-sales support?

Yes.

Customer satisfaction is important to us.

If you experience a product issue, please contact our support team with your order information, product model 

and details of the issue.

Where necessary, we may request photos, videos or other information to help diagnose the problem and provide 

an appropriate solution.

14. What should I do if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving your order.

Provide:

Order number

Product model

Photos of the package

Photos of the product

Description of the issue

Our team will review the case and assist you with the appropriate solution.

15. Do you accept returns or exchanges?

Returns and exchanges are handled according to the specific product and order terms.

Because server hardware can involve compatibility and configuration requirements, we strongly recommend confirming 

the product specifications before ordering.

Please contact our team if you have any questions about a product before purchase.

16. How can I contact ServerPCDirect?

You can contact us through the contact information provided on our website.

For faster assistance, please include:

Product name/model + Quantity + Your requirements + Destination country

For example:

Server Chassis / 20 units / Rackmount / USA

Providing this information allows our team to respond more efficiently.